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FAQ

FRAMED PRINTS

We partner with a local Australian printing and framing company for the printing, framing and shipping of our prints.

Lead time

Framed Prints generally have a 2 week lead time. Shipping generally takes 5-7 days depending on your location.

PLEASE NOTE: These times can vary depending on order backlog or external circumstances. Should a lead time go beyond three weeks, we will contact you to confirm the status of your order. 

Frame

  • The print is professionally mounted with a backing and mat board, then framed behind acrylic with quality moulding and finished with a hanging wire.
  • Frames available in black, white, raw oak & dark timber.
  • 2 week turn-around for framed prints.

Glass

  • Acrylic
  • Museum-grade
  • Shatter proof

Print

  • 310gsm Ilford Galerie papers featuring superb clarity, sharpness & color
  • Prints (non-framed) come with a 1cm white border

Canvas

  • Professional, stretched canvas

 

Sizing guide

SMALL (mm) MEDIUM (mm) LARGE (mm) X-LARGE (mm)
Print/canvas (excl. mat and frame) Print/canvas (excl. mat and frame) Print/canvas (excl. mat and frame) Print/canvas (excl. mat and frame)
PORTRAIT Series  200×300  400×600  600×900  800×1200
LANDSCAPE Series  300×200  600×400  900×600  1200×800
PANO Series  600×300  900×450  1200×600
ART Series  148x148mm (12mm white border)

 

ART SERIES

Lead time

Artwork will be dispatched in 2-4 business days.

Print

350gsm Recycled Eco Cardstock

Size

148x148mm, 12mm white border

SUSTAINABILITY

We believe in treading lightly and endeavouring to be sustainable in every area of life. We use sustainable and/or recyclable materials, sourced locally in Australia for both our products and our packaging.

 

SHIPPING

How often do you ship?

We ship ART Series orders in 2-4 business days, and Framed Prints within 1-3 weeks. We will contact you by email before shipping if we have a question about your order.

How are your products shipped?

Framed prints:

Your Framed Print is carefully wrapped and packed by our printing and framing partners. We use a network of couriers across Australia to ensure your Framed Print gets to you safely.

PLEASE NOTE: Quoted shipping times can vary depending on order backlog or external circumstances. Should a lead time go beyond three weeks, we will contact you to confirm the status of your order. 

For other artwork, we ship via Australia Post in prepaid recyclable envelopes or satchels.  These do not come with insurance.

We will not be held responsible for packages lost/stolen/damaged once they have been lodged with Australia Post.

Artwork is shipped from Newcastle, NSW.

Do you ship internationally outside of Australia?

For international shipping please contact us directly.

 

RETURNS

I have changed my mind about a purchase. Can I return it?

We do not accept returns once the order has been made.

My product is damaged on delivery. What do I do?

If your product is damaged upon delivery, please contact us. Once proof of damage is given, we will endeavour to send a replacement or refund your order as soon as possible. 

Wholesale/Stockists

We love working with other businesses! If you would like to enquire about stocking our products, or purchasing wholesale, contact us.